What is UPAL’s Privacy Policy?

It is UPAL’s responsibility to maintain the confidentiality, integrity, and security of our clients’ personal information, and we take this responsibility very seriously.

Click here to view the full details of our privacy policy.

When will I get a paper statement?

Paper statements are mailed once a year around the 20th of January. Your account information is available 24/7/365 online and it is updated overnight to reflect the prior day closing asset values. Please call Lea Ann Nunley or Rhonda Wilson at 918-747-5585 if you have any further questions.

How do I get a loan from my retirement account?

If your plan allows loans, you can request a loan in one of two ways.

You can call Client Plan Services at 1-800-876-9557 for assistance.
You can request a loan by logging into your personal account in Start Right Online login. Once you have logged into your account, click on the drop down arrow on the left navigational panel and select Account Management, then select Loans. In the middle of the page you will see Loan Type. The most common selection is General Purpose.
BE SURE TO KEEP YOUR CONFIRMATION NUMBER WHEN THE LOAN IS REQUESTED THROUGH YOUR PERSONAL ACCOUNT.

How do I log into my Start Right Online account?

You can access your Start Right Online account via the link on our home page or by clicking here. If you need assistance to log on, please call Client Plan Services at 1-800-876-9557.

How do I obtain my account balance?

To obtain the most accurate information, please call Client Plan Services at 1-800-876-9557.

How do I get my Start Right Online PIN?

If you need help getting a PIN for your Start Right Online account, please call Client Plan Services at 1-800-876-9557.

How do I change my contribution elections?

To change your contribution elections, print the Enrollment Form. Once you have completed the form to reflect the changes you desire, give a copy to your Office Manager, who will then fax it to UPAL at (918) 747-5596.

How do I change my beneficiary designations?

To change your beneficiary designations, print the Beneficiary Designation Form. After you have completed the form to reflect the changes you desire, give a copy to your Office Manager, who will then fax it to UPAL at (918) 747-5596.

How do I change my investment allocations?

Changes can be requested through Bank of Oklahoma by calling Voice Direct (1-800-686-9457), or online at www.startright.bokf.com. Print and retain the Investment Asset Allocation Worksheet for your records.